Goal 3

GOAL 3

Goal 3: Excellent customer service

Objectives and Strategies

Provide a safe and welcoming environment for patrons and staff

  • Develop an emergency plan with a procedure checklist for staff
  • Provide annual security training for staff
  • Investigate additional library security measures by seeking advice from security professionals

Provide staffing that addresses the needs of a diverse and growing community

  • Identify staffing needs on an on-going basis
  • Secure staff to meet identified needs

Increase staff training and development

  • Create an on-going process for gathering feedback from staff on training and learning needs
  • Provide bi-annual in-house training for all staff

Improve internal communications

  • Recognize employee accomplishments
  • Solicit input from staff on how to continuously improve communication

Increase access to library programs and services

  • Determine additional signage needs inside and outside the facility
  • Implement additional hours of operation as resources allow
  • Identify optimal locations for drop off/pick-boxes for library materials
  • Utilize identified potential sites for off-site programming throughout the county
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