Goal 3: Excellent customer service
Objectives and Strategies:
A. Provide a safe and welcoming environment for patrons and staff
- Develop an emergency plan with a procedure checklist for staff
- Provide annual security training for staff
- Investigate additional library security measures by seeking advice from security professionals
B. Provide staffing that addresses the needs of a diverse and growing community
- Identify staffing needs on an on-going basis
- Secure staff to meet identified needs
C. Increase staff training and development
- Create an on-going process for gathering feedback from staff on training and learning needs
- Provide bi-annual in-house training for all staff
D. Improve internal communications
- Recognize employee accomplishments
- Solicit input from staff on how to continuously improve communication
E. Increase access to library programs and services
- Determine additional signage needs inside and outside the facility
- Implement additional hours of operation as resources allow
- Identify optimal locations for drop off/pick-boxes for library materials
- Utilize identified potential sites for off-site programming throughout the county
